Crunchy Karma – Return & Refund Policy
At Crunchy Karma, we are committed to delivering high-quality snacks, chips, makhana, and nuts to our customers. We want you to be completely satisfied with your purchase. Please read our policy carefully:
1. Eligibility for Returns
- Returns are accepted only for products that are damaged, defective, or incorrect.
- To be eligible, you must notify us within 7 days of delivery with order details and evidence (photos) of the issue.
- Products that are opened, consumed, or tampered with are not eligible for returns.
2. Refunds
- Once your return is approved, we will process a full refund to your original payment method within 5–7 business days.
- Shipping costs for returns due to customer’s change of mind are non-refundable.
- If the product is faulty or incorrectly delivered, Crunchy Karma will cover the return shipping cost.
3. Replacement / Exchange
- We offer replacement for defective or incorrect products.
- Exchanges are subject to product availability.
4. How to Initiate a Return or Exchange
- Contact our customer support team at ent.anant1202@gmail.com within 7 days of receiving your order.
- Provide the following details:
- Order number
- Product name and quantity
- Reason for return
- Photos of the product (if damaged or defective)
- Our team will guide you through the next steps.
5. Non-Returnable Items
- Opened, consumed, or partially used products
- Products damaged due to mishandling after delivery
- Any promotional items or gifts
6. Damaged or Faulty Products
- If you receive a product that is damaged or spoiled, report it immediately with photos.
- Crunchy Karma will either replace the product or issue a full refund.
7. Customer Support
- For any questions, concerns, or assistance regarding returns and refunds, please reach out to ent.anant1202@gmail.com.
- Our support team is available to assist and ensure a smooth resolution.